Rs 65,000 a month
Full Job Description
o Taking ownership of customer issues reported and seeing problems through to resolution
o Technical Software Support Department is for ensuring that systems will support their business and mission goals.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
o In our Department Technical Support Engineer responsibilities include resolving configuring operating systems and using remote desktop connections to provide immediate support
Ask customers targeted questions to quickly understand the root of the problem
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
o Providing Software Support / Technical Assistance to Clients through a series of actions, either face to face or on call or online through Team Viewer or any desk Software.
o Setting up new Software’s e.g. eSM Desktop and web users' accounts and dealing with password issues through Mgr.IT.
o Dealing all kind of Software Support matters of Business Partners & clients:
§ eSM Software Installation
§ Campus Creations in Software
§ Class Promotions / Passout
§ Student Transfers from one campus to another.
§ AC & Session Mapping
§ User Creations: eSM desktop and Web Software’s.
§ Client SMS Mask Name registration with PTA through SMS Point & SMS Connect company
§ Send Fee SMS to defaulters before and after due date.
§ To resolve eSM Web & software issues (e.g. Result error, Teacher ISD Problem, as per policy fee adjustment, security fee, transfer cases, etc).
§ Tests software programs to compare to specifications and documentation.
o To manage and monitor the SMS service (e.g. Absent, General SMS etc)
o Managing & maintaining official records using manual file system of UGI, B.Ps and clients
o Gather information and requirement of the clients, analyze them and send it to software development department according to the clients demand.
o Testing the software if found error and reports it to the development department for the correction.
o Managing and updating the UGI/B.Ps and Client contact list.
o Co-operate with UGI/B.Ps/Clients to resolving technology and software related issues.
o Performing miscellaneous jobs, reports as assigned by the Higher Management.
eSM English & Urdu Manuals
Branding and developing new products from scratch and guided to development department.
Client Meetings for retention and resolve their issues after meetings.
Requirement gathering and development for clients new modules.
Job Type: Full-time
Salary: From Rs65,000.00 per month
Software Support: 3 years (Required)
Application Deadline: 05/06/2022