Description
At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.
We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.
We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.
Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.
What You'll Do
Project support - Work with Team Leads with day to day projects, quality control, gathering, analysis, documentation and coordinate accordingly.
Recruiting and training new Captains to ensure best quality of service.
Monitor day to day operations to ensure optimal quality and customer experience
Ability to work independently on assigned KPIs.
Training Captains on our technology and customer service experience standards.
Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
What You'll Need
Ability to get hands-on in a complex operational environment
Ability to manage multiple tasks and work with tight deadlines
Confident, outgoing, and with a predisposition to teach others
Ability to effectively troubleshoot problems and work collaboratively within a team environment
A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
Experience working within a similar role and industry is highly desirable
Educated to BS/MS level (or equivalent) within a subject relevant to the position
Proficiency in Microsoft Excel and SQL
Where you'll be
Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
What we'll provide you
As a Careem Colleague You Will Be Able To
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.
Be part of a Remote-First organisation
Work from any country in the world for 60 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day
