Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardisation of service delivery.
To assist customers with queries related to their order Status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time. - Maintaining a positive, empathetic and professional attitude toward customers at all times.
WFH position
Minimum 1 year of experience as chat support executive required
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardisation of service delivery.
To assist customers with queries related to their order Status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time. - Maintaining a positive, empathetic and professional attitude toward customers at all times.
WFH position
Minimum 1 year of experience as chat support executive required
