Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Coordination with airlines and customers on flight booking and confirmations.

Liaison with stakeholders.

Providing shipment status from the web to the shipper.

It is knowing our services inside and out so that you can answer questions.

I am keeping records of customer interactions, transactions, comments, and complaints.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.